University of the Potomac IT Technician job description

We are looking for a qualified IT Technician that will install and maintain computer systems and networks aiming for the highest functionality. You will also “train” users of the systems to make appropriate and safe usage of the IT infrastructure.

A successful IT Technician must have a thorough knowledge of computer software and hardware and a variety of internet applications, networks and operating systems. The ideal candidate will also have great troubleshooting abilities and attention to detail.

The goal is to build and maintain updated and efficient computer systems and networks to optimize the role of technology on the university sustainability.

The role of IT Technician entails maintenance of hardware and software, sets up company networks and troubleshoots for computer users on location, design websites and forms. The IT Technician also monitors and runs the University help desk, assisting students, faculty and employees with computer and service issues.

IT Technician Responsibilities include but not limited to (Job brief )-

Setting up workstations with computers and necessary peripheral devices

Checking computer hardware (HDD, mouses, keyboards etc.) to ensure functionality Installing and configuring appropriate software and functions according to specifications

Set up workstations with computers and necessary peripheral devices (routers, printers etc.) Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality

Install and configure appropriate software and functions according to specifications Develop and maintain local networks in ways that optimize performance

Ensure security and privacy of networks and computer systems

Provide orientation and guidance to users on how to operate new software and computer equipment Organize and schedule upgrades and maintenance without deterring others from completing their work Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.) Maintain records/logs of repairs and fixes and maintenance schedule

Identify computer or network equipment shortages and place orders

 

Salesforce Administrator:

Handle all administrative functions including user account maintenance, reports and dashboards, workflows and other tasks

Complete regular internal system audits and prepare for upgrades Manage Salesforce.com data feeds and other integrations

Coordinate the evaluation, scope and completion of new development requests Train users and grow the Salesforce.com skill set across the organization

 

G-Suite Administration:

Serves as Google Account Administrator to manage end-user accounts, groups, and site security (resets passwords; creates, deletes, and manages memberships of groups; create and delete user accounts, etc). Writes policies and procedures regarding the security and use of Google Education.

Plans, organizes, and manages administrative activities related to G Suite products and other information

 

Provides coordination in the consistent and effective application of policies, procedures, and practices during the implementation of G Suite Products.

Interested in pursuing a degree?

Fill out the form and get all admission information you need regarding your chosen program.

This will only take a moment.

Message Received!
Thank you for reaching out to us. We will review your message and get right back to you within 24 hours.

If there is an urgent matter and you need to speak to someone immediately you can call at the following phone number:

By clicking the Send me more information button above, I represent that I am 18+ years of age, that I have read and agreed to the Terms & Conditions and Privacy Policy, and agree to receive email marketing and phone calls from UOTP. I understand that my consent is not required to apply for online degree enrollment. To speak with a representative without providing consent, please call +1 (202) 274-2300

Assists in the day to day IT administration with focus on Google Education.