University of the Potomac IT Technician job description

We are looking for a qualified IT Technician that will install and maintain computer systems and networks aiming for the highest functionality. You will also “train” users of the systems to make appropriate and safe usage of the IT infrastructure.

A successful IT Technician must have a thorough knowledge of computer software and hardware and a variety of internet applications, networks and operating systems. The ideal candidate will also have great troubleshooting abilities and attention to detail.

The goal is to build and maintain updated and efficient computer systems and networks to optimize the role of technology on the university sustainability.

The role of IT Technician entails maintenance of hardware and software, sets up company networks and troubleshoots for computer users on location, design websites and forms. The IT Technician also monitors and runs the University help desk, assisting students, faculty and employees with computer and service issues.

IT Technician Responsibilities include but not limited to (Job brief )-

Setting up workstations with computers and necessary peripheral devices

Checking computer hardware (HDD, mouses, keyboards etc.) to ensure functionality Installing and configuring appropriate software and functions according to specifications

Set up workstations with computers and necessary peripheral devices (routers, printers etc.) Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality

Install and configure appropriate software and functions according to specifications Develop and maintain local networks in ways that optimize performance

Ensure security and privacy of networks and computer systems

Provide orientation and guidance to users on how to operate new software and computer equipment Organize and schedule upgrades and maintenance without deterring others from completing their work Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.) Maintain records/logs of repairs and fixes and maintenance schedule

Identify computer or network equipment shortages and place orders


Salesforce Administrator:

Handle all administrative functions including user account maintenance, reports and dashboards, workflows and other tasks

Complete regular internal system audits and prepare for upgrades Manage data feeds and other integrations

Coordinate the evaluation, scope and completion of new development requests Train users and grow the skill set across the organization


G-Suite Administration:

Serves as Google Account Administrator to manage end-user accounts, groups, and site security (resets passwords; creates, deletes, and manages memberships of groups; create and delete user accounts, etc). Writes policies and procedures regarding the security and use of Google Education.

Plans, organizes, and manages administrative activities related to G Suite products and other information


Provides coordination in the consistent and effective application of policies, procedures, and practices during the implementation of G Suite Products.

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Assists in the day to day IT administration with focus on Google Education.